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Lampion, Foto: Peitz / Charité

Commendations, Suggestions, Complaints

We appreciate your suggestions and comments as these help us to continually improve our performance and ensure that our services remain second to none. Naturally, we also appreciate praise, as this tells us when we are on the right track.

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Your opinion is important to us!

At Charité, our main aim is to ensure that our patients feel well cared for. Should you find yourself less than satisfied with the services offered (e.g. in relation to accommodation, treatment, service), you may speak to any member of our staff in complete confidence. Should you prefer to talk to a neutral/impartial person, or should you prefer to delay raising an issue until after your stay, you may contact our Complaints Management Office or one of our Patient Advocates, who will be happy to assist you. 

Please feel free to submit your comments

  • in person, on site:

Office hours:
Tue 10:00 a.m. - 01:00 p.m.
Thu 02:00 p.m. - 05:00 p.m.
You will find us at the Charité Campus Mitte, Rahel-Hirsch-Weg 5 (Campus Clinic), first floor left, room 01 017.
Please note the Rules for outpatients and day case patients that apply during the pandemic.

  • in writing:

Charité – Universitätsmedizin Berlin
Zentrales Beschwerdemanagement (Central Complaints Management Office)
Charitéplatz 1
10117 Berlin

  • by fax:

send your comments to f: +49 30 450 570 915,

The information provided will only be used for internal purposes and will be treated in the strictest confidence.