Lampion, Foto: Peitz / Charité

Commendations, Suggestions, Complaints

We appreciate your suggestions and comments as these help us to continually improve our performance and ensure that our services remain second to none. Naturally, we also appreciate praise, as this tells us when we are on the right track.

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Your opinion is important to us!

At Charité, our main aim is to ensure that our patients feel well cared for. Should you find yourself less than satisfied with the services offered (e.g. in relation to accommodation, treatment, service), you may speak to any member of our staff in complete confidence. Should you prefer to talk to a neutral/impartial person, or should you prefer to delay raising an issue until after your stay, you may contact our Complaints Management Office or one of our Patient Advocates, who will be happy to assist you. 

To contact us, please call Complaints Management Office t: +49 30 450 577 318

Please feel free to submit your comments in writing:

Charité – Universitätsmedizin Berlin
Zentrales Beschwerdemanagement (Central Complaints Management Office)
Charitéplatz 1
10117 Berlin

by fax: send your comments to f: +49 30 450 570 915,

or via our online contact form for ‘praise, criticism and suggestions’

The information provided will only be used for internal purposes and will be treated in the strictest confidence.

You can also speak to us by telephone. We are available every Monday between 10 AM and 12 PM, t:  +49 30 450 577 318.