Patient Advocates

Acting as the main point of contact for our patients, our Patient Advocates:

  • are selected to represent a particular area
  • operate on a voluntary and independent basis
  • are subject to a duty of confidentiality.

You are here:

“Trust and confidentiality are important to us!

You can trust our Patient Advocates to always maintain the strictest confidence and should therefore feel free to discuss with them any issues pertaining to your stay. The role of our Patient Advocates is to listen to the concerns of patients and their families and to provide support and advice when raising such issues and complaints with the hospital.

Please select one of the following contact options: 

  • in person
  • contact by telephone or email
  • a message placed in one of the hospital’s dedicated message boxes 

Please remember to provide contact details, so that we can get in touch.

Patient Advocates can be found on the following Charité campuses:

Campus Benjamin Franklin (CBF)

All departments/units (except Psychiatry and Psychosomatic Medicine)

Mr. Bösener

Office hours:
Tuesdays between 4:00 PM and 6:00 PM. Tel: +49 30 8445 4720

Any other time t: +49 30 715 43 119 (mailbox)

Psychiatry, Psychosomatic Medicine

Ms. Schwarz

Office hours:
Wednesdays between 4:00 PM and 6:00 PM (every two weeks, odd weeks only)

t: +49 30 450 577 328 (mailbox)


Campus Charité Mitte (CCM)

All departments/units

Ms. Irion

Office hours:
Tuesdays between 4:00 PM and 5:00 PM

t: +49 30 450 570 170 (mailbox)


Campus Virchow-Klinikum (CVK)

All departments/units

Ms. Sahin

Office hours:
Every 4th Thursday between 5:30 PM and 6:30 PM.

t: +49 30 450 577 248