Parking

If you are coming by car, please note the information provided on the campus-specific pages. Click on the desired campus to get the relevant information on car parking arrangements: 

    Campus Benjamin Franklin

    Charité Campus Buch

    Campus Charité Mitte

    Campus Virchow-Klinikum

Disability parking spaces will not be subject to access controls until after the introduction of a parking space management system.

Patient Advocates

We offer access to independent Patient Advocates, whose role is to evaluate any suggestions or complaints received from patients, and to represent the interests of these patients when dealing with the hospital. These Patient Advocates work independently of public institutions and administrative bodies, and represent patients' interests in a non-bureaucratic way. 

Should you wish to contact a Patient Advocate, please refer to the information provided under the heading Praise & Criticism and Suggestions.

Patient Payments

Campus Virchow-Klinikum, Mittelallee 3,
tl: +49 30 450 572 508

Opening times:
Mondays to Thursdays from 8:30 am to 12:00 pm and from 12:30 pm to 3:00 pm,
Fridays from 8:30 am to 12:00 pm and from 12:30 pm to 2:00 pm

There is no Cashier's Office on either Campus Charité Mitte or Campus Benjamin Franklin. Please contact the Cashier's Office on Campus Virchow-Klinikum.

Patients Rights Charter

Please click here to download the Patients Rights Charter.

Ward Physicians, Senior Physicians and Heads of Departments - all of them share responsibility for your recovery. The Physician in charge will decide on your treatment plan, while the Ward Physician will be responsible for treatment delivery. In addition, our physicians will prescribe any medications you may need.

Prayer Room

On Charité Campus Virchow-Klinikum, you will find two Muslim Prayer Rooms. These rooms, numbered 0.0422 and 0.0422a, are situated on the ground floor of the building at No. 2 Mittelallee.

They are open 24/7. For information on facilities for persons of different faiths, please refer to the Spiritual and Pastoral Care section.

Protecting the environment

We would ask that you refrain from disposing of your paper waste (e.g. newspapers or magazines) in the waste bin. Please keep these and hand them to a member of our cleaning staff. Small items of packaging waste, such as empty yogurt pots or fruit punnets, can disposed of by placing them on your food tray before it is collected and returned to the kitchen. 

All paper and packaging waste is collected separately (using the 'yellow bin' system) and recycled to reduce resource use. At Charité, acting in an environmentally responsible manner is regarded as instrumental in preventing future health problems, and forms an integral part of company policy. You too, have the opportunity to get actively involved, and support our efforts to improve the overall environment at Charité. For more information on this, please refer to the pages provided by our Environmental Protection Officer.

We ask all of our patients to observe our ward quiet times. Quiet time starts at 10 pm and should be observed not just out of courtesy to other patients, but also to ensure that you get the rest and relaxation you need.

Quality Management

Charité is renowned for delivering the best quality of medical care possible. A number of measures are aimed at maintaining and improving standards of quality. More information on this is available on the Quality Management pages of the Charité website.

Patient support volunteers

Grüne Helfer (literally 'green helpers') is the name given to a group of patient support volunteers from 'Ökumenische Krankenhaushilfe', a non-denominational organization providing pastoral care to patients

on Campus Charité Mitte and Campus Virchow-Klinikum. Easily recognizable due to the light green coats they wear, this group of mainly female volunteers will run small errands, accompany patients on walks, and listen to their fears and concerns. If you are interested in this service, please ask a member of the ward staff, or contact them by telephone:

• Campus Charité Mitte, t: +49 30 450 577 041
• Campus Virchow-Klinikum, t: +49 30 450 577 148

Patient support services provided by Die Grünen Damen ('the green ladies') is now also available to patients on

• Campus Benjamin Franklin, t: +49 30 8445 3303