Lampion, Foto: Peitz / Charité

Praise & Criticism and Suggestions

We appreciate your suggestions and comments as these help us to continually improve our performance and ensure that our services remain second to none. Naturally, we also appreciate praise, as this tells us when we are on the right track.

 

 

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Your opinion is important to us!

At Charité, our main aim is to ensure that our patients feel well cared for. Should you find yourself less than satisfied with the services offered (e.g. in relation to accommodation, treatment, service), you may speak to any member of our staff in complete confidence. Should you prefer to talk to a neutral/impartial person, or should you prefer to delay raising an issue until after your stay, you may contact our Complaints Management Office or one of our Patient Advocates, who will be happy to assist you. 

To contact us, please call Complaints Management Office t: +49 30 450 577 318

Or you can tell us your concerns in writing. You may send your complaint by post:


Charité – Universitätsmedizin Berlin
Zentrales Beschwerdemanagement
Charitéplatz 1
10117 Berlin

Or you can contact us using our online contact form for Praise & Criticism and Suggestions.

Any information or details provided will only be used for internal purposes and will be treated in the strictest confidence.