Commendations, Suggestions and Complaints
Your opinion is important to us!
At Charité, our main aim is to ensure that our patients feel well cared for. Should you find yourself less than satisfied with the services offered (e.g. in relation to accommodation, treatment, service), you may speak to any member of our staff in complete confidence. Should you prefer to talk to a neutral/impartial person, or should you prefer to delay raising an issue until after your stay, you may contact our Complaints Management Office or one of our Patient Advocates, who will be happy to assist you.
To contact us, please call
Complaints Management Office t: +49 30 450 577 318
Or you can tell us your concerns in writing. You may send your complaint by post:
Zentrales Beschwerdenmanagement der Charité
Or you can contact us using our online contact form for Praise & Criticism and Suggestions. Any information or details provided will only be used for internal purposes and will be treated in the strictest confidence.
We offer access to independent Patient Advocates, whose role is to evaluate any suggestions or complaints received from patients, and to represent the interests of these patients. Patient Advocates work independently of public institutions and administrative bodies, and represent patients' interests in a non-bureaucratic way. If you are a patient or a relative, you can either choose to discuss your concerns in person, or send a written message, which you can place in one of the mail boxes that have been provided for this purpose. In the latter case, please remember to provide contact details, so that we can get in touch. Contact details for our Patient Advocates are as follows:
Campus Benjamin Franklin: Room 403 on the ground floor of the main building near the northern entrance (Eingang Nord) at Klingsorstraße (turn left at the Porter's and follow the corridor, and take the first glass door on your right).
Office hours: Tuesdays between 4:30 pm and 6:00 pm. Tel: +49 30 8445 4720, or E-Mail
Campus Virchow-Klinikum: Westring 1, Building 34, Room 19. Office hours are every 4th Thursday between 5:30 pm and 6:30 pm. Tel: +49 30 450 577 248, or E-Mail
Campus Charité Mitte: No. 9 Luisenstraße, behind the 'Lehmann' book store. You will find the Patient Advocate in Inpatient Admissions on the ground floor. Office hours are Tuesdays between 4:00 pm and 5:00 pm. Contact by Tel: +49 30 450 570 170, or E-Mail