Commendations, Suggestions and Complaints

Your opinion is important to us!
The Charité is committed to delivering standard-setting medical care and services to our patients. In the event that you are not completely satisfied with your accommodation, medical care or other services, please do not hesitate to make these concerns known to our staff. If you prefer to contact a "neutral" person or make these concerns known after your discharge, the place to contact is our Office of Patient Advocacy (Zentrales Beschwerdemanagement) or our Patient Ombudsperson.

Please help us with your suggestions so that we can continue to improve our services in the future. You may also contact us to share a compliment about a staff member or a department.

Please contact our Office of Patient Advocacy at the following central telephone number: +49 30 450 577 318

or by regular mail at the following address: Zentrales Beschwerdemanagement der Charité, 10098 Berlin

or by filling in the internet form "Commendations, Suggestions and Complaints" below. All your data is only for internal use and will be treated as strictly confidential.

Note: This message was created automatically. Please do not reply to this message. We have received your message and will contact you shortly. Thank you very much for your patience.

Patient Ombudsperson

Patient Ombudsperson review comments, complaints, and suggestions submitted by patients and represent the patients’ interests before the clinic. They work independently of any institutions and authorities in order to best advocate for the patients. We value your feedback and encourage you to submit this, either in written form (see provided mailboxes) or via a personal discussion with a patient representative. Please be sure to include your contact information when writing. For personal appointments with a representative, contact:

Campus Benjamin Franklin, ground floor of the main building (take the entrance Klingsorstraße, at the corridor on the left of doorkeeper), room E 403:
Tuesday 4.30 to 6 pm, t: +49 30 8445 4720
E-Mail patientenfuersprecherin(at)charite.de

Campus Virchow-Klinikum: currently there is no patient ombudsperson at Campus Virchow-Klinikum.patientenfuersprecherin(at)charite.de

Campus Charité Mitte at "Bettenhaus" floor 1, room 010a (at the ground floor near the convention hall "Großer Hörsaal"):
consultation hour Tuesday 4 to 5 pm, t: +49 30 450 570 170
E-Mail patientenfuersprecherin(at)charite.de